Customer service

Customer Reviews

“Your counter and warehouse pick up/return staff are always extremely professional, prompt and courteous. I showed up 10 minutes before opening Monday a.m. to return equipment and, though content to wait, was offered assistance by at least four individuals as they showed up for work. Great job done by great people — thanks!”
– Debra. Ch

“I have used special event rentals many times in the past. It’s always such a pleasure to deal with all of the staff. I look forward to picking up my product and know it’s going to be ready and in perfect condition .”
– Harley. C

“Holy moly! Dealing with Special Event Rentals was an absolute dream! In the past I have been dealing with another major rental supplier in Edmonton. The service is like night and day. I found the other company very short, inflexible, and a somewhat “condescending” attitude. With SER, booking items was a seamless experience, communication was consistent through all the CS representatives, pickup/returns were easy, and you are in a great location. I will be looking into ways my company can utilize SER more. Thank you SER for your high quality, professional, and friendly attitude towards your clients! You have gained another regular.”
– Melissa, Event Luxe Design Management

“On behalf of the employee’s at Casino Edmonton and Casino Yellowhead, we would like to take this opportunity to “Thank You’ for your generous donation to our company’s golf tournament.  Your contribution was greatly appreciated and added to the overall success of this year’s event.”
– Nykie Starr, Casino ABS

“We would like to express our most sincere gratitude for your support of the 10th annual Time for the Cure Breast Cancer Benefit.  Fundraisers such as ours are not possible without the commitment and support from our community.  We recognize that ours is just one of the charities that you support which makes your donations even more special.”
– Bev Flemming, Time for the Cure

“Everything looks good! Thanks again for everything – you make this part of the planning SO much easier!”
– Christina, Concordia University College

“You are amazing and I can’t thank you enough for all your help and patience!”
– Noelle, CE Franklin

“The guys were fabulous! They had the tent up in record time and so helpful. The team was fantastic!”
– Shannon, Corporate Event Organization Inc.

“Thank you SO very much for all the hard work that you did personally to make the Legion dinner so wonderful for all of our guests. Thank you for all your work and wonderful advice. The rooms looked wonderful and all the guests were pleased with the elegance of the function. I wish you all continued success in all that you do.”
– Krystyna, Royal Canadian Legion

“Thank you for all your help ladies!  Our wedding at the Westin a couple of weeks ago turned out fabulous!  We were very happy with the decorations in both the Ceremony and the Reception rooms.  Your services were excellent and we would recommend you to all our friends when the occasion arises. Thanks again for a job well done!!  We really appreciated it.”
– Melissa, bride

“Thank you again for all of your help and hard work with making Gala 2009 a completely gorgeous and outstanding event! I really enjoyed working with your team and hope that we can work together again soon.”
– Amanda, Keyano College

“As always it was a pleasure to do business with you.  Always the consummate professional and even got the odd giggle in there too!!! I hope that you and Special Events Rental will continue to thrive”
– Dorothy, Landmark Master Builders

“Thank you so much for all of your help.  It has been a pleasure working with you!”
– Natalie Keith, Concordia University College of Alberta

“I just wanted to give a special thanks to the SER delivery driver Doug.  He went above and beyond and always does when working with us.  For the event, he came to our aid at 9pm and helped us put together a dance floor.  There was some confusion in the tent going up and he made me feel absolutely confident that everything was going to be fine and he would work it out.  My personal thanks and gratitude goes out to him.”
– Lindsay Wright, krave catering & events

“The Drivers that delivered our order yesterday were “exceptional, wonderful, fabulous!”.”
– Ali, Grant MacEwan Alberta College

“I just wanted to touch base with you and thank everyone at SER for their hard work.  It was absolutely amazing!  The positive feedback calls have not stopped!  While we were rained on at the worst time possible, the show went on and everyone ate, drank and danced the night away.

“Everyone here sincerely appreciates the kindness and professionalism of your staff.  Lisa has (always) been invaluable to us on this project and countless others.  I am grateful to work with her.  Thanks again to everyone!”
– Miriam Stipanicic, krave inc.

“Oh my word, when it was all up, with the new tables we bought and a few fancy chairs, it looked like a professional boardroom.  I was thrilled.  All I kept saying was “Oh my goodness, this looks sooooo goood!”

Thank you so much for everything, you went well above and beyond to make this as stress free as possible.  I will certainly use your services again.”
– Shelly Ladouceur, K9 Stay and Play

“Thank you for all your help with our banquet.  It went really well.  Also the visit was really appreciated.  There are not many companies who go to that extent.  Thank you.”
– Hope Mission

“I have never had soooooo many WOW’s ever. We surpassed WOW, it was unbelievable. Thank you for your dedication to the event and our operation. You and your team are THE BEST!”
– U of A Hospital

“I’d like to thank you again for all of your help in making Dad’s birthday party so beautiful. Your ideas, attention to detail, and exquisite taste was very much appreciated. I would also like to mention that your flexibility, as well as your professionalism made it a real pleasure to work with you. Although I had some initial “ideas” on things, it was you who helped to make it work (esp. with the colors).

Knowing that you were there to oversee the decor really put my mind at ease. That was priceless. (I was telling Dave [my husband] that I honestly would have ‘flipped out’ if I had to set up the decor on top of all the other stuff I had to do.) So, he’s thankful too! “

“You and your team did an outstanding job (especially on such short notice)! Everyone was very friendly, courteous and helpful. I would certainly recommend your services to any one else who is planning a special event.

It was very nice meeting you also, thanks again for doing such a great job.”
-Regards, Debbie Walsh

“Thanks so much to you and your team for getting everything together and set up for us. Your girls were really nice and did a great job setting up. I noticed that they were really picky about how the chair ties looks (they were counting how many stripes were visible!). It just really showed the pride they take in their work. Please give them our thanks!”
-Sobeys West

“Thank you for all your help as well, couldn’t have done it without you.”
-Marriott @ River Cree

“Our event was greeted with a great deal of enthusiasm by all guests, and I want to take this opportunity to thank you for all of your patience and support. Even though we had a very uncooperative weather, the event went really well and we garnered some really good media coverage.

As always, everybody from Special Event Rentals was extremely flexible and cooperative. You and your crew showed us an unlimited amount of energy that was only outdone by your professionalism. It is fair to say that without your help, this event would not have been nearly as successful as it was.

We will be looking forward to a repeat performance. It has been a joy working with you. Take care!”
-The Calder Bateman Team, Vania Asenova

“With your support, “Homeless for a Night 2005” raised over $85,000. These dollars will support our mission of “giving youth at risk a chance” and provide these young people with not only the necessities of life, but also the opportunity to take the first steps towards a more positive future.”
-Bruce (Honorary Chair)

“Event Planning Headquarters helped me make our staff event the best event the company has ever seen.”
-St. Albert Leisure Centre

“I just wanted to thank you for your hard work and expertise in planning our wedding. The whole day was perfect, and we could never have thought of everything without you! You were great with my parents, and they still talk about you. Todd and I have fantastic life long memories of our wedding day, and we think you did a fantastic job.”
-Cathie Driver and Todd Karlen

“Everything went very well!! Thanks so much for all of your help – it certainly made things run smoother.

Thank you to all the staff involved. CE Franklin has been a return client for the past few years now and it is good to see that they have been consistently treated well throughout each event they hire us for.”
-CE Franklin

“We will be happy to recommend you to others – it was a delight to work with your staff.  (Our Planner) was wonderful, helpful and able to work within our limited budget. Thank you!”
-Linda Parr

“…team leaders and their crews were excellent!! Even when things changed because of site requirements, they accommodated our needs! Great on details too. Great A1 Job!”
-Barb – EPCOR

“I have found your service to be above and beyond expectation, and it has always been a pleasure working with your group on a variety of events.

Best of luck in the future and I wish you continued success.”
-Judi Trelenberg

“I just got back from the ACFA luncheon and I wanted to thank you for all the work you did. Everything looked just amazing – better than I even imagined! I think it was all absolutely perfect -the signs, the chocolates, the centerpieces, the coasters, the event coordinating, everything! I know it was a lot of work, I just want you to know that it’s very much appreciated and that you did an excellent job. Thank you so much, I hope to have a chance to work with you again soon!”
-Alberta Capital Finance

“Thank you very much for helping us organize a fabulous event yesterday. We got so many positive comments on the decorations. They were a huge hit and really helped to create the excitement and energy we wanted for our “shift on the fly” theme. The event wouldn’t have been the same without all the work you did. Thank you again for the hard work and last minute accommodations for us.”
-Cheryl, Intuit Canada

“The professionalism of your delivery personnel in moving the equipment met our needs was greatly appreciated. Their ideas and suggestions ensured our success. Thank you”
-Brian, All Weather Windows

“We enjoyed working with your firm and appreciated the great response to some of our last-minute requests. I can honestly say that the evening came off without noticeable flaw. The compliments that I received on your staff.”
-Barrie, Local Union No. 1325

“Not only did the set-up/ take down go smoothly, but your staff was courteous and displayed a high level of professionalism, which are qualities that I value when using an event rental company. Thanks to the dedication and commitment from your staff, our celebrations were one to remember!”
-Kerry-Anne, Epcor