How It Works
1) Already know everything you need?
In that case, it’s as easy as calling us, coming into one of our locations, or submitting an online quote request.
2) Creating A Quote
We'll create a quote for the rental items you want plus any services including delivery and pick-up or set up and take down that you may need us to take care of.
When you have reviewed your quote and are ready to reserve the rental items, we require a valid credit card on file and a deposit equal to 50% of the rental charges. You can continue to make any changes to the order after you place your deposit.
3) Review. Confirm. Celebrate!
- You will receive a confirmation email a week prior.
- You will be able to electronically confirm your order or make changes to the number of items you have rented.
It is extremely important you review your order thoroughly, checking the event date, items rented, and if your order is to be delivered the delivery address, times, and instructions.
4) Secure Your Rentals with Payment & ID
Full payment is due 2 days prior to delivery or if you are picking up your order we will collect payment when you pick up.
Due to the theft of rental items, we do require the person picking up to show a valid ID to our customer service staff.
5) Delivery Details & Easy Returns
If your order is to be delivered we will stack the items at ground level. Additional charges may apply if our delivery crew needs to carry items up or downstairs or use an elevator.
After your event, the rental order will need to be placed in the same location it was delivered.
6) Check, Count, Call if Needed!
We check all of our rental equipment before it leaves our warehouse but on occasion, you may have issues with an item you’ve rented.
Test all equipment as soon as possible, count the items and notify us immediately of any problems. You can get hold of our 24-hour emergency line by calling the location you rented from and following the instructions.
7) Return Check-In & Item Recovery Window
When your order returns to Special Event Rentals it is counted in and if there are any missing items, it will be double-checked by a supervisor.
You will be charged for any missing items but will receive a refund if you bring them back to Special Event Rentals within 30 days.